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Customer Service

When will my order be shipped?

All orders will be shipped within 2-3 business days.

What are my shipping options?

Standard ground shipping for domestic and standard air shipping for international.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How do returns work?

Every item is carefully inspected before it is shipped to ensure customer satisfaction. In the rare event of a problem with one of our pieces, simply ship us the item and we will inspect it to confirm if it is defective. If that is the case, we will repair or replace the item and ship it back to you at our cost.

If we determine the damage is not a result of our workmanship or materials, you have the following options. We can repair the item for you for a determinable fee or we can ship the item back to you at your expense.

Please remember we do not accept items that have been worn or altered in any way. All items are tagged – so please do not remove tags otherwise we do not accept untagged items. You may return merchandise within 5 days of the date of the receipt of package (determined by tracking number of the parcel).

Please note, we do not refund shipping and handling charges. We do not accept returns on earrings (for hygienic reasons) and custom or special orders. Merchandise which is purchased online can be returned to us by any shipping company (with a tracking or waybill number to facilitate the tracking of your package).

How do refunds work?

All refunds will be credited to the credit card used in your purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

Do you ship outside the U.S.?

Yes we do.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

When will I get my item(s)?

All our items will be beautifully & carefully packaged to insure that it gets to you in perfect condition. All items will be sent out via USPS and therefore arrival time may depend on your location. Once we get it in the mail for you, we will email you to let you know it is on it’s way!

Questions, Comments, Suggestions, Special Requests?